Service Promises

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Visiting Nurse developed these Service Promise standards to measure our agency’s service to the community. The Service Promises are continually measured and the results are updated quarterly.

  • Quick response to all referrals within one hour and admit same day

  • A personalized schedule of visits from our team members developed around the patient and family’s needs

  • Customized teaching about end-of-life issues beginning with first contact

  • Care and support around-the-clock to prevent a crisis in pain and symptom management and help the patient remain in their home

  • Immediate response to any unmet needs or concerns

  • Quality care, 24 hours a day, weekends and holidays

  • Customized program for our hospice patients who reside in a nursing facility

  • Hospice Home – the area’s only freestanding hospice facility staffed exclusively by hospice caregivers

  • Visiting Nurse provides compassionate care to alleviate suffering and ensure quality of life for those affected by serious illness, along with emotional and spiritual care for loved ones who go on living.